Last updated: 03/03/2026

At LupiTools, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

This policy applies to all visitors and customers of our webshop:
https://lupitools.com

1. Company Information

LupiTools
Alanenweg 18
5342PV Oss
The Netherlands

Email: info@lupitools.com
Website: https://lupitools.com

LupiTools is the data controller responsible for the processing of personal data as described in this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following personal data:

Information you provide directly:

  • First and last name
  • Company name (if applicable)
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order history
  • Information submitted via contact forms

Automatically collected information:

  • IP address
  • Device and browser information
  • Pages visited and browsing behavior
  • Date and time of access
  • Cookie data

3. Purpose of Processing

We process personal data for the following purposes:

  • Processing and delivering orders
  • Managing payments
  • Providing customer support
  • Improving our webshop and services
  • Preventing fraud and misuse
  • Complying with legal obligations
  • Sending marketing communications (only with consent where required)

We only process personal data when there is a valid legal basis to do so.

4. Legal Basis (GDPR Compliance)

As a company established in the Netherlands, LupiTools complies with the General Data Protection Regulation (GDPR).

We process personal data based on:

  • Performance of a contract (when you place an order)
  • Legal obligations (such as tax and accounting laws)
  • Legitimate interest (such as website security and fraud prevention)
  • Your consent (for newsletters and marketing communications)

5. International Customers & Data Transfers

LupiTools may serve customers outside the Netherlands and the European Economic Area (EEA).

If personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with an adequacy decision by the European Commission
  • Standard Contractual Clauses (SCCs)
  • Working with service providers that comply with GDPR standards

6. Sharing of Personal Data

We do not sell or rent personal data to third parties.

We may share data only when necessary with trusted service providers, including:

  • Payment providers
  • Shipping carriers
  • Hosting providers
  • IT and technical service providers
  • Accounting and administrative service providers

Where required, we enter into data processing agreements with these parties.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Unlawful processing

Our website uses secure SSL encryption (HTTPS) and secure payment environments.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Examples:

  • Tax and financial records: retained for 7 years in accordance with Dutch law
  • Marketing data: retained until consent is withdrawn

9. Cookies

LupiTools uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website traffic and user behavior
  • Optimize marketing efforts

Upon your first visit, you will be informed about our use of cookies and given the option to manage your preferences.

More information is available in our separate Cookie Policy.

10. Your Rights

Under the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent at any time

To exercise any of these rights, please contact us at:
info@lupitools.com

We will respond within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Children’s Data

Our webshop is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent.

12. Changes to This Privacy Policy

LupiTools reserves the right to update this Privacy Policy at any time. The most recent version will always be available on our website.

We recommend reviewing this policy periodically.